Great customer service!
Competent, engaged employees focused on customer service always earns loyalty. My bike shop recommended I contact Quarq / SRAM regarding issues with my Powertap G3 rear hub. (Apparently SRAM recently acquired Powertap.) I called and promptly got Alex who listened and clarified my concerns, quickly made excellent recommendations and patiently walked me through implementation. Very much appreciated. I will continue to endorse these great brands.