Problem Solved
I first saw the Lymow mower on Kickstarter before it went into production and realised that if it was half as good in reality as the company claimed it would be then it would be perfect for my needs. After parting with what I considered a large amount of money for something that did not yet exist I had a rather long and nervous wait, although Lymow constantly updated us on progress . And then units started to be delivered in the US and a few months later here in the UK. Was it worth the wait? Absolutely. This thing is well built, easy to set up and cuts grass perfectly. The company are constantly sending updates to tweak and improve how it runs that take just a few minutes to download and improve the user experience. Unfortunately after 2 seasons my mower developed a fault. I contacted the customer service team at Lymow and after a few days of emails going back and forth (it sometimes takes a day to get a reply due to the time difference but they always reply immediately) it was discovered that my mower was beyond repair. I wasn't happy about this as I'd grown attached to the little guy but he was soon forgotten when a few days later a brand new updated model arrived on my doorstep. The new model is an improvement on the original and was simply a case of changing the charging dock and setting him off. I cannot speak highly enough of the customer service team, especially Lia who handled my issue, emails were answered straight away and my problem solved very quickly. I did not expect to have a mower back up and running this season and although the grass has stopped growing he's out there now mulching all the falling leaves up! I cannot reccomend Lymow enough both the product and customer service are superb. Does it save me any time? No. But only because I enjoy having a cup of tea and watching him trundle up and down!