Dress came with a strong pungent smell of sweat
Yes, the clothes are cheap and some are nice enough for the price, although I end up sending the majority back, however I won't order again after today. I received a dress that stunk really strongly of someone else's sweat. And I mean, badly. As soon as I opened it, it filled my room, first thing in the morning. Call me fussy but I prefer coffee... I went to check the tag and it had been badly and clearly reattached. I messaged Romwe for a refund, sent a photo of the tag and said I was throwing it in the washing machine. It was either the washing machine or the trash, I wasn't going to further infest my room with that while waiting for their reply. It wasn't something they could resell, so I took for granted they wouldn't want to pay postage to have it back and throw it in the bin, might as well wash it. You would think at a time when we're sanitise our hands every 20 minutes and told not to to hug grandad I'd get a sincere apology, maybe even something on top of the refund for my trouble, disgust and undesired contact with a stranger's bacteria... but all I got was "sorry but you have to return the item for a refund" like I found a bad stitch or a missing button. The item in question was about £7 worth and I took the trouble to wash it so I'm not sending it back without a laundry invoice. Will I get a refund? Who the hell cares, it's not the £7, it's the principle. And definitely after this experience, knowing how seriously they take hygiene and quality control, I won't be ordering again. Every time I open a parcel I'd be haunted by that pungent revolting smell and wonder what kind of bacteria I'm rubbing on my skin. No thanks. Never again.