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Denise Pirraglia Gaynor

United States

1 Reviews
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1 review

Coolstarco

Absolutely horrible customer service

Absolutely horrible customer service. I bought a sweatshirt from them. Their size chart is totally inaccurate. The runaround I got to try to exchange it was ridiculous. Very poor customer service. It became ridiculous what they wanted me to do and measure and send to them to try to exchange it because the measurements were wrong on their size chart. There's no address information on where to return it but I kept getting told the shipping costs were extraordinarily high. How would I know that if I don't have an address? I asked for a refund and they never really quite addressed how I would get one but I was told shipping costs would be more than the value of the sweatshirt. I must have gotten 20 emails from them with more run around about the size of the sweatshirt having plus or minus two or three inches then the size chart but nothing on the size chart says to accommodate for that. Horrible horrible customer service. I would never ever use them again. And you cannot leave a review on their website until you confirm you received the item but there's nowhere anywhere at all to confirm you received the item. I received the item but can't confirm it because there's no option to do that anywhere. I can't leave a review. They don't want me to leave a review because all the reviews are fakes. I would never deal with this company ever they should be shut down.

2025-05-13