43 days to deliver an in stock product
The product itself is great, but do not order directly from Nanoleaf! The product was listed as in stock, but delivered 43 days after ordering, with no updates at all from Nanoleaf. I ordered some Nanoleaf shapes on 26th November, which were listed as in stock on their website. Their FAQs list 2 business days for delivery, with 3-4 business days in some cases. After 10 days I sent an email to ask for a status update, and they informed me that the order was nearing completion and almost ready to ship. 12 days after that (22 days after placing the order), the item still hadn't shipped, so I reached out again. I had no reply to this email at all. I reached out again 39 days after placing the order asking again for an update, why I hadn't received a reply to my previous email, and informing them that they were now in breach of UK trading laws (which requires delivery within 30 days unless otherwise agreed with the customer). The next day (40 days after placing the order) I received an email saying that my order was dispatched, and it eventually arrived 43 days after the order was purchased. I then finally got a reply to my emails the day after the order arrived, apologising for the delayed response (but not for the unacceptable delivery time) and stating that my order had now been delivered. This level of customer service is unacceptable, and even breaches UK trading laws. Nanoleaf made no effort to keep me updated about delays to the order, and made no apology for failing to deliver within the required timeframe. Even if you factor in the period they were closed over Christmas, it still took them longer than legally allowed to deliver the item. This was supposed to be a Christmas present, but ended up arriving 2 weeks after Christmas, even though I ordered with plenty of time for it to arrive. I will not be ordering directly from Nanoleaf again, and, to be frank, I am reluctant to buy any more of their products at all!