Worst customer service ever
Worst customer service ever Worst customer service ever! I would rated them 0 if I could. Never buy Huawei again! Huawei p30 pro is great with better camera and battery than all the phones I have ever used. I bought it a year ago from optus with postpaid plan. I was very happy with the phone until the front screen was accidentally damaged. Huawei customers service quoted me $309 for replacing the screen. I was asked to transfer the money prior to the job to be done. I was also told I need to pay more if they found there are other damage. That means if I don't agree on any quote after the screen replacement the $309 would be wasted. By mistake, I transferred $308 to their account. I was requested to pay another dollar, yes, $1. Otherwise, they won't do anything. How ridiculous it is During corona virus pandemic, optus has waived 3 months fees for me with their compassion. With Huawei, you can't get away with one dollar short. I have always wanted to support Huawei. I bought Huawei phones for all my family. I recommend Huawei phone to my friends. However, not a fan anymore. I will never buy Huawei again just because the terrible and inhumane customer service staff.