Unbelievably poor service
Unbelievably poor service. I rarely have an experience like the one i have had with OneLegal. I hope writing this review results in an improvement of their customer service and website platform. I placed 6 service of process orders and paid the 3 day service up charge. Not one of the orders was served on time or within the 3 day period. They did not serve all of the document pages provided for service. Updates were not provided. To determine status of my orders I had to call in numerous times. Four of the services orders placed were on law firms in Sonoma County. Very straightforward service. The Law Offices are viable business, office locations are easily found, and hours are standard. I have had to call over 10 times to find out if service has been completed. I have been told 3 times that a supervisor would call me. Customer service representatives have offered to follow up with me by phone. I have not received any call backs. I would not refer OneLegal to anyone and will look for another service provider.