It's a scam
It's a scam! I purchased 2 train tickets from Kunming to Lijiang since 1 Aug 2019. It's less than 30 days till the travel date but I still haven’t received my train tickets so I emailed them. They said the travel time I wanted was not available and they suggested a different timetable (also the way they replied is so unprofessional. No address of my name and their name, type "u" instead of "you") . So I replied and requested to book the time they suggested. But I heard no reply from them after. Instead of waiting around, I emailed them again and asked to cancel my purchase and gave me refund. I am entitled 100% refund. They never reply back and I never receive my money back.