Alibaba’s Trade Assurance is NON-EXISTENT
Alibaba’s Trade Assurance Contract doesn’t work in actual scenario. It always decides in favor of the Seller, who are under contract to pay for their pages in the platform. For Alibaba, they are worth protecting than the Buyers that will use the platform for sourcing products. It is therefore in Alibaba’s vested interest to favor the Seller even if you can present verifiable data in the contract itself, where the Seller received a payment yet deny having received it. I lost US$4500 in this manner, just a week ago. I presented chat snapshots as to how additional charges were levied on the final contract, 30+ days past deadline and the product is yet to shipped, if at all, but Alibaba’s Trade Assurance Robot just ignore all of them. Yes, it feels like a robot is reading your complaint which keep asking for evidence even when you’ve already done so many times before. That's my second time being scammed. The first was of lesser amount that involves PCB modules that were sourced by the Seller from a surplus shop, i.e., you can literally see desoldering traces and mud looking dirt on the PCB surface. I submitted the appropriate pictures and videos of tests conducted, but still I wasn't refunded. It’s all a waste of time and money. Now, I’m shifting to GlobalSources where suppliers are vetted properly. So far, I haven’t had a bad experience with GS yet. I’m also using multiple sources to vet any of the supplier there to ascertain if claims made are true. You can also use YT channels pertaining your area of concern, and explore who are the reliable suppliers there. Transparency is always a key indicator of how reliable a supplier is. Be creative and prosper!