Refund promised but never given
Unfortunately I have had a similarly bad experience as other have posted. I had to cancel my order moments after placing it (for about $293 dollars). I received an email saying that a refund would be processed shortly. Several weeks went by and I called to ask about the status of my refund. Lauren Brown told me that a refund would be issued within 10-15 days. No refund was issued. I have been calling on a weekly basis since and have not received any money back. I am planning to report these charges as fraudulent and will be making a complaint about fraudulent and unethical business practices to the FTC and BBB. Please do not give this company any of your money.