I faithfully ordered items on the 6th…
I faithfully ordered items on the 6th Dec 2022 waited 2wks got a message to say it was on its way. I emailed to say I would be moving out of the property on the 30th and could they tell me when it would be delivered. I was emailed by return to say they had put a rush on. I then got a message to say it has been delivered and given to the addressee, this was not possible as the house was empty, i checked the shed, bins and keter boxes to see if it was there no joy, asked my neighbours if they had taken it in for me again no joy. I emailed again to say that I didnt have the item only to be told that it shows on their end as delivered and given to addressee I said no as nobody is in the house at all. At this point there were 3 options open to me 1) new delivery to new address 2) Find out who stole the order or 3) Full refund. I chose to go for a full refund. I was told the refund had been requested and it would take around 15 days to process and complete and I would have my money back. Sadly and frustratingly no 2 months on I still dont have my refund, I have emailed 5 different people at this company only for them to say sorry for the delay a refund takes time. I can understand 15 days but 8wks and counting is disgusting in my view. DO NOT buy anything from this company it just causes you nothing but grief, anger and frustration.