I will try my best to explain here.
I will try my best to explain here. I called Huawei customer service regarding the phone becoming very hot during a phone call. They advised me that my phone still has a manufactured warranty. So, they arranged a collection. It has been collected. Three to four days later email from SBE said I need to pay them £248.75 for screen to be fixed. I didn't need to fix the screen as I didn't want to pay. I requested them to fix the battery only. But they said either I pay or nothing will be fixed that's their policy. I asked them to return my phone. I received it this morning. Now, the sim card isn't working. I tried two sim card and none of them are working. But they are working fine with other phones. I called Huawei customer service. They said they will arrange a collection. I was going to get it collected but then I asked if you can raise the issue about the sim card chamber fixed then surely you can ask them to fix the battery bit since they come under warranty. The man on the other side said, SBE will do the same, they will not fix until I pay for the screen to be fixed. I said, what is the point then sending again and they will do the same thing again? He said, that's their policy. To the end, they wasted my time, asking for money for a repair that I do not want and they managed to break the phone so that I can not use it. All because they want money and look like a manufactured warranty doesn't exist at all. Where would you go from here? Now, I am glad that the UK government cancelled its 5G contract. I am fuming, and not sure what to do right now with this phone. My case details: hw220720207555