Ironic... they sell phones but don’t use them...
UPDATE: Very soon after my review we were in touch, arranging a replacement and getting things sorted, thank you William. The number they provide on the website is never answered however they provided me with a different number that was answered every time. New phone set out, upgraded one at no extra cost. Have changed review from 1star to 3stars as their customer services still needs attention and making a purchase/return shouldn’t cause the stress that it did but it is all now sorted. I’m all up for giving businesses chance to rectify problems and I have actually never written a bad review until now... I ordered a phone, it turned up quickly and was in great condition, couldn’t fault their service. However, I tried to set the phone up and it kept getting stuck on the apple logo page. I went through all the hard resets etc but nothing. This is where it all went wrong... I emailed them about a replacement. They suggested in their response email (their only contact) that this could take a few days and as this was supposed to be a replacement for my work phone that was not an option. I wanted to enquire about ordering (and paying for) another phone to be sent out on a next day and then just wait for the refund on the one I was sending back. Needless to say you cannot get hold of these people full stop. Phone is always set to answerphone and no one calls back, slightly ironic that the sell phones but seem incapable of actually using them! Emails aren’t answered when received. This in theory should be a great company and it probably is if you receive a working phone but if like me you receive a dud phone then good luck with receiving any sort of customer support!! I have now sent the phone back stating I’d like an immediate refund. So glad I bought it on my credit card as I don’t trust them to issue a refund quickly at this stage. I’ll buy elsewhere.