Appalling Service
I ordered a toy from this company and what was sent was incorrect. The invoice clearly stated what I had ordered. So you would think that the company would do everything to get the correct item to you, not this retailer. Without going into all the detail and boring you suffice to say that the service I received was appalling. I notice Andrew is mentioned in many of these negative reviews. I asked since it was his mistake to uplift the item and replace it. He sent a label ( which he stated cost £5) I think I was to be grateful at this point. He told me to print or get a friend to print as I had no printer. Returning this meant a car journey for me to the nearest Hermes shop. I asked why should I be inconvenienced for his mistake. His manner was shocking raising his voice he told me this was Black Friday and very stressful for retail staff. Andrew it was simple really, when you make a mistake you sort it regardless of how much it costs, that is what exceptional service is. You certainly don’t speak to your customers with such disdain. I told him I would not return it and would donate it to a child who has very little. I ordered the toy I wanted from Amazon. I am sure there are some happy customers as long as nothing goes wrong. Like many other customers ....I wish I had read the reviews first. I hope you’re not the CEO as suggested in another review, it would be a dreadful experience for your team having to work with someone so abrasive.