China Post Employee Error, Not Resolved
My relatives went to a local China post storefront in China (!) to send a parcel to me in Australia. They filled out the information including the recipient (me) correctly and provided the information to the China Post store clerk. Some reason, China Post has an outdated system where they manually type everything in from the form to the machine and did not provide my relatives a chance to check the information. When the parcel came to me, it was under a completely different and random persons name but with my address. Of course any sane person would not take it as the information provided was incorrect. The parcel has been returned to the sender address and we have tried to lodge customer support with the China Post team. They have not provided any support so far and left our issue stale. Would not recommend this postal service, they are outdated, prone to human error and there customer support is non-existent.