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Ella Matewa

France

1 Reviews
2 Reads
2 Useful

1 review

Ula Hair

A very bad company

A very bad company. I bought a wig in 2020 and was satisfied with the quality so I decided to order one again. I received the wig with dry and brittle ends filled with fork, the strands were just falling out and they were mixed with a lot of red threads. This is not at all the same quality that I received the first time and this hair is not virgin as it claims to be! I also doubt that they sent me a hd lace because it is similar to the brown lace I bought the first time. I contact the customer service to let them know my dissatisfaction, they don't want to know anything, they answer to one message out of three and they don't propose me any refund if it's not to put lotion on the tips. I paid 300 euros for a bad quality wig, not wearable, and all they propose me is to put some spray! I don't intend to stay there. Run away from this company, you may receive good quality for the first order to put you in confidence and then quality worthy of a synthetic hair the following times

2022-03-11Helpful 2