Totally pointless
Totally pointless. Utter waste of time that isnt fit for purpose. I had a freedom of information released that said the council would never do, what i had in black and white thay they did do. The ombudman didnt even address my complaint fully. They picked one part. Cherry picked the things the council said that supported closing my case and ignored the parts the council did say that validated my complaint. Utterly useless and bias.