AWFUL CRIMINAL SERVICE
AWFUL, AWFUL,AWFUL!!!!! Don't waste your time or money. Awful customer service, awful care, no access to real people or the provider that is listed on our care plan. I find this particularly criminal after paying for the aligners, I paid for the warranty for lost aligners and have not been able to get them replaced.. After months of requesting them, and sending multiple pictures and answering repeated questions, they have only replied with a demand for me to sign a waiver of holding them responsible for the outcome of my teeth. On the letter it requires me to go to a local american dentist and get checked before they are able to communicate with me or issue any new aligners (ones I have already paid in full). Problem with that, I live in another country and have no access to an American dentist, so my entire care is now void after they took my money. I have called MULTIPLE TIMES AND no one picks up or calls back. By email, they send a demand for me to sign that they are NOT responsible for the outcome of my teeth. I am stuck with nothing, reoccurring bill over 2k and a lot of frustration. I need a refund, so that I can seek care in the country I am in and there is no customer service to review the gross incompatibility of their new demands and my geographic circumstance. BYTE: PLEASE DON'T REPLY WITH A FORM LETTER THAT YOU CAN'T RESOLVE THE ISSUE THROUGH TRUST PILOT. YOU DO NO NOT RESPOND TO PHONE CALLS OR EMAILS VIA CUSTOMER SERVICE OR THE NUMBER OF YOUR HEAD OFFICE. I NEED MY MONEY BACK SO I CAN FIND A LOCAL ORTHODONTIST. IT HAS BEEN A YEAR OF NO RESULT.