Hainan Airlines disregard UK passenger rights
Hainan cancelled our flights to Japan just weeks before departure, citing "corporate reasons". They've since removed all weekday Manchester-to-Beijing flights for October, leaving us scrambling to find our own alternatives at double the price originally paid. Despite repeated requests for rerouting under UK261, Hainan refused to offer alternative flights. Instead, they sent us a refund link that didn't even work. Booking.com later confirmed Hainan had rejected our rerouting request. We're now facing an extra £750 to reach our original destination because of a cancellation entirely outside our control. We're having to escalate the matter to the Civil Aviation Authority's Passenger Advice and Complaints Team (PACT) just to pursue our passenger rights. Utterly disgraceful. No accountability, no meaningful support, and customers left to foot the bill. Do not book Hainan Airlines!