I placed an order on December 5
I placed an order on December 5, 2020 for two in stock animals. One Christmas pig and one Christmas deer. I get a notification from the company and UPS of a tracking number on December 7, 2020 with an estimated delivery date of Wednesday December 9, 2020. Wednesday has passed and UPS says no updated information is available and that UPS has not received the shipment. I’ve contacted this company three times via their phone number and had left three voicemails and I have not heard back from them. I’ve also sent four or five messages via their website on my account information page. This company has not returned any of my online messages. Today is December 14, 2020. Their website says order has been shipped but UPS says they have not received anything from the shipper and that the shipper only created a label. I spent a total of 141.68 on presents that may or may not come. I’m very upset with the lack of communication and updates with this company. Where are my packages and why does your site say you have shipped them when you actually have not? I’ve ordered from this company once through Walmart two years ago with no problem and now I will never trust them ever again. Especially with the amount of money spent I’ve could have already had something else purchased. This company could possibly ruin two small children’s Christmas. I do not recommend them ruining any of your loved ones special occasions either. Very Shameful