Terrible product, even worse customer service
I ordered tape in extensions. I've been wearing them for more than 3 years, I know how to use them properly I began installing the extensions and it was very difficult as the tape was not gripping my own hair. Less than 12 hours later, over half the extensions were falling out. Just running my fingers through the tangles in the hair, 5-7 tapes would just fall out in my hand. (The hair is also very thin and tangles easily, poor quality) I contacted the company asking for a refund. This is not how brand new extensions behave. It was not user error. I received a faulty product. Instead they offered to send me more tape, to retape 12 hour old extensions. When I told them that was unreasonable they offered a tiny refund and discounts for my next THREE purchases. Um, I won't be purchasing from them ever again, let alone 3 more times. Try GooGoo hair instead. They have excellent customer service!