Very inefficient internal operations…
Very inefficient internal operations and arbitrary requirements I have used this service twice to ship medical supplies, and both experiences were frustrating due to slow administrative handling. While the partner courier (FedEx) handles the actual transit reliably, this company’s backend creates major bottlenecks. Key issues encountered: Inconsistent & Unwarranted Demands: On my second shipment of similar non-hazardous, solid items containing zero liquids, gases, or chemicals, they suddenly demanded an MSDS / 16-point SDS. When I checked directly with FedEx customs clearance, FedEx confirmed the goods could ship first and documentation would only be needed if customs requested it. Forcing an SDS for non-chemical goods makes little sense and halted the process entirely. Administrative Delays: Basic communication and processing drag on for days with poor internal support. Broken Payment Methods: The website advertises PayNow as an option, but it does not work at checkout. Redirection Costs & Delays: Due to the standstill, I had to pay an extra 1,000 INR on 23/9 to redirect my parcel to another freight forwarder, and it is still pending handoff. Be aware of the potential hidden costs, rigid desk checks, and delays before using their forwarding service. Edit: Despite paying for the parcel redirection on 23/9 AM , the pickup was only scheduled on 24/9, as at 25/9 the parcel is still with them, pick up wrongly scheduled as per status. I would strongly encourage you to avoid this company at all cost