Pendant light received, was not the light advertised
I ordered a beautiful and very unusual light shaped like a leaf, for my customer. I was given 2 options. I ordered the red option. The beautiful colour shown was ombré effect black on edges moving in to a red/orange centre. The centre was black metal, open and showed the light showing through. What I eventually received was not as I had ordered. When I emailed the company they repeatedly told me to install the light and that it would look like the one in the photo. When we opened it it was plain wood. I was expecting colour on the light. They insisted I install it, before they would do anything. This concerned me, just in case once it was installed, they wouldn’t take it back. The light cost £135 including postage. As expected it didn’t look like the light advertised. As it was plain, no colour showed up. Also, it was closed in the centre, not open as advertised. They insisted it was the same light, which it obviously wasn’t. It was definitely a different model. When I insisted I wanted a refund and that my customer didn’t like the fact that there was no colour. I was told that as I had received the correct light and that they were not preferred to do anything about it. I complained and was offered a 5% refund if I kept the light. I refused, then they offered me 10% reduction. Then a 15% reduction Then a 20% reduction. I was fed up by that time and needed to move on with my customers project. I felt like I was getting nowhere. I then told them I wanted a 35% reduction . It was transferred onto a more superior employee. I Complained to PayPal and got a reply from Beautiful Halo, stating that I had 2 options. keep the light and receive a 35% reduction OR Return it and pay the large postage fee. By that stage I felt they could not be trusted to admit they had received it un damaged. I was told when they received it back I would be reimbursed for the cost of the light minus the delivery charge. I felt that I could quite possibly finish up paying for the light, plus the delivery charge to me and the delivery charge return and still not have a light for my customer. I felt I had no choice but to accept it, as I could loose everything ! I considered escalating the complaint, but was informed that they may withdraw the offer if I took it further. So, I have a light that is not what at I ordered, that is not as advertised and it has still cost me approx £80. Therefore painting it is my only option. Fortunately, I am interior designer and I am able to do this. Other customers may not be able to do this. My customer by this stage reluctantly accepted that if I painted it, it would be ok. I have now brought it home to paint ! I received 35% reduction by PayPal. Customer service by Beautiful halo is diabolical. As they are a Chinese company they don’t adhere to British consumer laws. Think twice before you use this company. I will not buy from them again.