As a Customer Success Manager for an…
As a Customer Success Manager for an eComm shop, I can easily say the customer support is about the worst I've experienced. As a small company I don't understand why I had to write on multiple occasions to get updates, my exchange approved and to let them know my order was received. My store credit was pending for almost a week. I understand we are in the middle of Q4, but it is way too slow. If I hadn't emailed regarding my order, I believe I would still be waiting for assistance. This tarnishes my experience with the company, and unfortunately will not be coming back for online purchases. We are in a time with huge competition and our number one goal should be the customer experience.