DJI Service Bangkok
DJI Service. In December 2025 I asked them what They would like me to do with a faulty Osmo Action remote controls. A month later a 2nd remote control had failed. Without waiting for DJI any longer I sent both faulty units to to their service centre in Bangkok. No acknowledgement of receipt so....so on the 10th of February: Greeting sir We already received the products. The inspection time around 2-3 weeks, It's a lot of products here. If have any update we would inform you sir. On the 24th of February: Hi Please you sharing invoice when you purchase device I sent them the details of o e which was purchased 11 months before it went faulty. The other did not have an invoice as it was itself a replacement for a faulty unit and had only been used for a couple if weeks and was sent back in its box. On the 17th of March I sent them another message: Good Day. Do you have any news for me regarding your intentions with my 2 remote controls please. in return They sent me a message quoting product number and adding if these were mine. I replied I had no idea but they were 2 x remote controls. I then sent them a further message: Well? You still have not given me any information for the 3rd time of asking. We are now approaching 4 months with no communication from you. Getting blood from a stone might be easier than getting information from DJI. This review has led to a response from DJI asking for details, however, they have not left an address on how I should contact them. They ask for serial numbers, you have the records so you have that information. You ask for case numbers. Really? You have had them for 4 months, send them back to me and I will read the numbers back to you. You already have my email and line address which you have been reluctant to use. Again a reply from DJI with no address to contact them. I do not have the serial numbers or case numbers. What I do have is an acknowledgement of receipt which I had to ask for. This From DJI Service centre Bangkok 10th Feb: Greeting sir We already received the products. The inspection time around 2-3 weeks, It's a lot of products here. If have any update we would inform you sir. I have now received an answer from DJI. They say one was out of warranty, this would be the one they sent to replace another faulty unit and was kept as a spare, it lasted less than a month in service which was why it was returned in its box with paper labels still attached. They offered me a replacement for 2950B. As I can buy one mail order for 2300B this does not seem a deal worth considering. I now have had 4 of these units, they have all failed, I will not be buying anymore. The other unit is awaiting a replacement to arrive.