Horrible Customer Service!!
I purchased a purse and when it arrived I loved it. It was exactly what I wanted. Only problem, it was missing zippers!! The pockets were zipped closed, but there was no zipper “handle” to open and close the pockets. I took pictures and sent a message to them, requesting an exchange. I REALLY liked this purse! They responded by asking me to send a video so that they could better see what was wrong. I did that. Over a week went by and I heard nothing, so I contacted them again. The response was that they would refund me 20% of the cost and I could keep the bag. I told them I can’t use it as is and that I would like to exchange it. They then said they would give me 10% off on a new bag if I wanted to reorder. They wanted me to keep the defective purse and PAY for a new one!! I asked them again if I could simply send it back and get a non-defective one. They responded by simply saying they were refunding my money. What a joke!! DO NOT BUY FROM THESE PEOPLE!!