Defective products and horrible after sales service. Avoid them
I bought a couple of ecigs from cigabuy, 3 different orders, spent over 150$ în total. Everything seemed fine until one of the items came defective out of the box. They asked me for all sorts of proof that the item was "original" after THEY sold it to me, photos, video proof and they try every trick in the book to stall for time and avoid responsability. Finally, their solution to a defective item is "20CB Cigabuy points" with is the equivalent of 2$. Now my 2nd parcel arrived and guess what? Another defective ecig mod out of the two i paid for. I've been scammed badly. This company is a joke. Avoid buying from Cigabuy. There are other reputable ecig stores out there. I will probably have to open a PayPal dispute to get things straight with them. The after sales team responds in a broken english and avoid any reaponability. Edit: After i poster this review, they promissed to send me a 2.80$ item as a token for my troubles. Guess what? Nothing! Liars and scammers. Update : Now, the 3rd parcel arrived in 18 days despite being bought in the EU store (higher prices) and despite paying for express DHL shipping (3-7 days). They advertise the fast shipping on the first Page of their website. Don't get fooled. It took 18 days for my parcel to get to me. I opened a dispute with paypal. The only way you can get your money back or solve a problem with these people is through a dispute with PayPal. Once i opened the dispute, suddenly the mails came pouring in with promises that if i close my case, they will refund me the transport amount and so on. My dispute is still open and paypal mailed me that i will get a partial refund. Avoid Cigabuy at all costs. You will be sorry.