They Delivered the Goods
I needed a realistic bear costume for an important event on 21 December 2019 and Joy Mascot had the best looking one I could find online. When I placed my order through PayPal and the business name came back in Chinese, I was concerned. I knew nothing about the reputation of Joy Mascot and a delivery from China could take a long time. 10 days later when my realistic bear costume had not arrived, my concern became full-blown worry. I contacted Joy Mascot through their website and was happily surprised when they emailed and texted me back right away. After some going back and forth about them sending the costume to me by 21 December, they promised they would get it to me in time. I received the costume on 19 December via UPS, and I was very pleased with it. It is a good quality costume and they paid the rush-delivery cost to make sure I got it in time. Not nearly as fast as Amazon, but they delivered the goods. I would happily order from Joy Mascot again.