FedEx contractors may have mis-delivered
Update: the owner called back and advised FedEx had makes every pick up on the 12th as delivered to the same address in NJ. He will ship out a replacement at no charge, but personalization will take three days because of staff off at Christmas, or he could ship one now w/o personalization. Since it is going to be late, I asked he ship according to my son-in-law’s original order. I called FedEx to advise the package was not delivered to this address. A second email from my son-in-law with the same tracking number this time showed “duplicate” tracking. One link showed the NJ delivery, the other said it was delivered here Saturday at 2338. BigPlush owner, Mike, said he too will contact FedEx because he has had a number of issues such as this that went through a particular FedEx hub in PA. My son-in-law is deployed and ordered an item for my daughter from bigplush.com on the 10th. The status says completed and delivered on the 12th in NJ. The problem is we live in MD. When you call, the system automatically transfers you twice and you end up at “customer service.” But then you have to leave a message and request a return call. It’s now the 24th, Christmas Eve. I don’t expect them to call back.