Our Malaysia Europcar experience
Our Malaysia Europcar experience To whom it may concern! Yesterday, on the Christmas eve, we rented a car in the airport. Everything went nice, except: 1. When we asked for Langkawi island trip we had to pay extra 100 eur for some extra insurance. And although we agreed we were told its impossible to request it there and we have to contact ourself Europcar office in Kuala-Lumpur and only after Christmas passed.. What an inconvenience? 2. The person on the till informed us we must buy a Touch and Go card to use their local toll roads and that you can obtain it at any petrol station. We were happy with that, but at the very first car stop, we 've been told they sold out, the same happened on the next...There was no 3rd, we come accross with the toll gates. After 3 hours of helpless negotiations, driving, tears and loat extra 50 euros for the roads whixh would cost 5, we eventually got tonour destination which would take us 1 hour if we would be appropriately informed that the card can be obtained in the airport and that not every petrol station sells it.. We are so distrssed and disappointed about this experience! 3. You website is not even working to submit an appropriate review.. We dont want anyone to go through our experience in the future!