I have been a property owner with…
I have been a property owner with RedAwning, and my experience has been extremely disappointing. The biggest issue has been payouts. There appears to be no consistent or transparent payout schedule, and I have repeatedly had to chase RedAwning for money that was owed to me. One reservation was paid just 3 days after checkout, another 5 days, another 11 days, another 17 days, and one took 33 days after the guest checked out. Even more frustrating, the scheduled payout dates have repeatedly moved further into the future without any explanation. I've asked multiple times what determines when owners are paid, but I've never received a clear answer. Every other property management company I've worked with has a straightforward payout policy. RedAwning does not seem to have one, or at least they have never been able to explain it. I also had a guest damage my property. Although the claim was ultimately approved, it took nearly three months, more than 15 emails, and repeated follow-ups before I was finally reimbursed. I constantly had to remind them to process the payment. It felt like nothing moved forward unless I initiated another email. Communication has been another major issue. Responses are often slow or nonexistent, and I've frequently had to follow up multiple times just to get basic questions answered. At one point I even had to request a copy of my own signed management agreement because the original signing link no longer worked. Managing a vacation rental requires trust. Owners shouldn't have to wonder when they'll be paid, repeatedly chase down money that's owed to them, or spend months trying to recover approved damage claims. Based on my experience, I cannot recommend RedAwning to other property owners.