1st time 5* 2nd time OK
After an amazing experience with Asia Highlights and their local service in Myanmar 2 years ago, we contacted and contracted them again for this year's Bali trip. The experience was quite different this time. Although overall we finally got a nice itinerary it didn't feel the same. At one time I wrote directly to the supervisor (as suggested in every single email communication) but the 'so called' supervisor either doesn't exist or (even worse) doesn't care. He/she never came back or reacted in any way. This probably explains why our agent wasn't to worried and lacked a bit of effort at times. She even refused to provide my membership details to the hotel despite asking for this multiple times, which resulted in a horrible initial experience at the last hotel. I fixed it very successfully myself. (See separate hotel reviews) Given our experience this time I would not use Asia Highlights in the future and will stop recommending it to friends or business partners. Our local agent however (Destination Asia) was wonderful. Our tour guide, Mr. Pariasa, was very knowledgeable and provided many meaningful insights into the Balinese culture, history, its people and customs. Personally I loved his great attitude and fantastic sense of humour. He was very polite, friendly, always extremely helpful and also patient with all our questions. It was a true pleasure spending almost two weeks with him on this beautiful island. Big thank you to the driver, Mr. Komang, as well. His driving skills, his attitude and his personality is equally fantastic. I hope we can meet either gentleman some time in the future again. Big compliment to both.