No easy contact info - potential scam site!!
I bought a pair of socks on 17th December and have still not had an update. One confirmation email after purchasing, and then one email on 1 Jan 2020 telling me it had now been shipped. This email provided me with a tracking number - tracking link/number didn't work. Gave benefit of doubt and came to website to check again just now and using just my email I got confirmation my order had now been "collected" and now "shipped". That's all. I hope to get a satisfactory response by tomorrow otherwise will be escalating to the retail ombudsman.