Not a great experience but managed very well by customer services
Update: Although the experience described below was terrible l, Hipcamp customer services team were excellent to be fair and managed the situation really well, refunding me quickly and offering compensation and an apology which I really appreciate and has given me confidence to use them again. I’m changing my original rating from 1 star to 3 to account for this. Original: I booked a 3-night stay through Hipcamp, paid £390, and drove 4 hours with my 3-year-old to Gisburne Park Estate. On arrival, the managers told me they had never heard of Hipcamp, had no affiliation with them, and that there was no booking in my name. They showed me they were full and sent us away. I had a confirmed Hipcamp booking and proof of payment to Gisburne Park Estate, yet we were left stranded with an exhausted, upset child and forced to pay for a hotel at extra cost. This is fraud, pure and simple. Hipcamp took money for accommodation they cannot provide. I have reported them to Action Fraud and to my credit card provider as fraudulent. Avoid at all costs – this company cannot be trusted. Families should not be scammed and left in this position.