Long shipping delays, lost order and impossible tracking
This is a Canadian company and although I live in Canada, the order ships from the U.S. After more than a month, I still hadn't received my order, and the Shop tracking was not updating. After they admitted to losing my order and refunding me, I foolishly re-ordered and now it's been 13 days and according to Shop tracking, they are "waiting for details." Surprisingly, on the actual Viva website, there is no tracking information available as the links to click and access your order don't work. The only way to track your order is to find the order confirmation email, which eventually links you to Shop with a QR code, but again, Shop is not providing any tracking info. It would be much less frustrating if Viva would provide their own tracking through their website. I object to having to use a 3rd party (Shop), that btw, stores all my credit card information without my permission. Viva gives customers no choice but to pay and track through Shop which I think is just poor customer service. . So frustrating. If you are an international customer, I recommend ordering through Amazon or maybe iHerb, who don't use Shop or find another brand with faster, more reliable shipping. Sorry Viva, I wish I had something nicer to say, but this has been incredibly frustrating.