The WORST Customer Service
The WORST customer service staff, namely Sook Kuan (not sure if this is even his/her real name). Before my account was even suspended, I got a notice about an issue, so I contacted the customer service, and they replied saying I have 1 unresolved issue with another user, and I explained to them that there's no unresolved issue with that user, as I tracked back my transaction with that user. Then Sook replies and accuses me that the other user is also my account, and that I need to deal with it, which makes no sense at all, so I checked that user and even her account was inactive already. So I told Sook that user account is not active anymore, and that I only have one account, and he/she doesn't seem to understand at all, and then finally my account got suspended, and they're telling me to resolved the 1 outstanding issue (but they won't even tell me exactly what this issue is), and assuming this issue were even true, how the hell am I gonna do resolve it, if my account has been suspended. I've also requested to communicate with the Manager, and the same staff (i.e. Sook Kuan) replies me, is she the only staff? All these has been very frustrating and they make no sense at all, very unprofessional, incapable staff, and no number that I can call!