Post Sales support is HORRIBLE
Products live up to the reviews but the after sales support is horrible. They offer a service called DJI refresh which is a sort of insurance program allowing you to replace a physically damaged device for a reasonable cost. You have to buy in at the time you purchase for your device, then you pay for the replacement when needed.. When filing a claim you have the option of requesting express replacement where you admit responsibility for the damage (AS OPPOSED TO A DEVICE MALFUNCTION) and they tell you they will be sending your replacement within 2 days of recieving your device. I damaged my Mavic Air on 5/24- filed the claim online as an express refresh and paid via paypal that same day.After not hearing from them for a few days, i discovered there was a problem with my email address- took them a week to fix it and send the shipping label to the right email address (the same one that was on my paypal account).... They received the package on June 4th and two days later (june 6th) changed the status to say they would be shipping a replacement within the next 2 business days... After waiting over 10 days (June 17th) i followed up by online chat and was told it would go out in the next 2 days... here we are 4 days later (2 business days) and I'm still waiting... I reached out again today and was told that they confirmed my payment on Friday (6/18) and the package should go out in the next 2 days. Once again i paid via paypal may 24th - 27 days ago. What a nightmare.....