Novo used to be a good service until…
Novo used to be a good service until they eliminated the ability to speak to a live customer service rep, and even then their customer servicing ability was mediocre at best. Now without the ability to speak to a human at all the service is even more terrible. For the very reason I have had my account over a year, and had to get a new telephone number (same device), Novo wanted to verify my identity for the first time since opening the account. The problem being, they keep attempting to send the verification code to a phone number I no longer have access to, therefore unable to verify my account. They've been emailing me the same canned b.s. response and have not been direct addressing my concern. They then email me a confirmation sheet asking various legitimate as well as bogus and irrelevant information of me. I completed the verification sheet and return it via email and now all of a sudden they stopped responding and I have not been assisted properly as of yet prior to me completing this verification sheet they've been emailing me all night long now that the sheet is complete and I need access to my account they can't respond back to me so I have no access to my funds that I need. My simple solution from here on out is to continue doing business with my local credit union on a personal and a business level and I plan on shutting down my Novo account all business owners beware and reconsider using this service as there is no customer service rep to physically speak with and it is a hassle to verify your account. They do not value their business customers whatsoever.