Urgent: Subscription Fraud and Unresponsive Customer Service
I regret to report my extremely negative experience with Hix.ai. Since March 2024 I have been unable to cancel my subscription or delete my account (after the platform's 3-day trial). Despite multiple attempts to contact their support team through their website and via email (support[at]hix.ai), I have received no response. They are charging me £22.80 monthly for a service I do not use, cannot cancel, and they do not provide any invoices or receipts for. FRAUD/SCAM - Avoid. I am reporting Hix.ai to 1) The UK Ombudsman Service, 2) Trading Standards, 3) The Competition and Markets Authority (CMA), 4) The UK Police's Cyber Taskforce. I suggest users do the same in their geographic area so the individuals responsible are identified and arrested.