Lost package, took far too long to fix it.
I ordered a shirt back in November, It was lost in the post. I only found out after sending an email followed by another email the week after to remind them to check. It took numerous emails over the course of a month to organise a replacement package, and so of course it didn't arrive for Christmas so that was awkward not having a decent present for my girlfriend. In response to this I asked for a refund, but I didn't get a refund, I got 20% off the original purchase and a replacement was going to be sent to me free of charge. After the package was resent the shipment number was changed and so I couldn't check to see the assigned address as this number wasn't given to me. I had registered my phone number to receive notifications on the package however I never received any. After tracking the package through the link I was given with the email sent to confirm the replacement package, I could see it had been delivered... Only, it hadn't been delivered to my house. So this replacement package was also lost. After this I did receive a full refund. To summarize, I am disappointed with the service of YAYUKATA. The process of tracking my order felt slow and frustrating as I felt YAYUKATA lacked initiative as I had to follow them up on every email. BUT, with that said, the logistics department that's in control of delivering the package is separate from YAYUKATA, and so this experience may be completely different for someone in a different location. My complaint should only address the slow service I received.