NANanoleaf★★★★★
Truly a frustrating experience
Truly a frustrating experience. After a full 6 years as a loyal NANOLEAF customer, I’ve realized they haven’t managed to keep up with app connectivity the way their competitors have. My friends who use other lighting brands don’t face the issues I keep experiencing with managing the DOWNLIGHT and Shapes. I’ve spent over 6000 euros on their products in 6 years only to end up with completely disconnected lighting. I’m sorry, but I will never purchase a Nanoleaf product again.
2025-11-22Helpful 1
NANanoleaf★★★★★
Unsatisfied
After purchasing over $5,000 worth of products, I requested assistance for the new "Downlights" and the possibility of pairing with iOS. After more than six attempts to contact them, the customer service employee 'Carina' closes the tickets prematurely to avoid handling the issue. Truly terrible.
2024-06-05
NANanoleaf★★★★★
BAD CUSTOMER SERVICE
Very disappointed. After bought over 4000$ in Lights Panels after 1 year the Panels rest white. The Renote control didn’t work anymore and the SUPPORT TEAM has been really bad. They wrote in November they will proceed to replace 2 remote control: 1 for Lines 1 for Black Triangles but I never receive it! DON’t BUY ANYMORE NANOLEAF
2024-03-07
