Responsible Customer Service
Although I had a problem early on with my board and thus had a rocky start, the customer service was phenomenal. Kylie was extremely attentive and always tried her best to bring a solution to my issue. Through communication with her, we managed to asses that the problem was due to a malfunctioning battery, and the team quickly sent over a new one. The new battery works well, and I have not had any issues with it since I received it a week ago. Perhaps this was a one in a thousand case where the battery is defective, but regardless the team was present to support and bring a solution, and none of it as an additional expense to me. I definitely recommend the company: love the board, great attention to the customer, and tremendous service. Thank you Kylie. It is fair to say I remained a customer thanks to her.