Purchased a 3D printer directly frPurchased a 3D printer directly from Creality.om…
Purchased a 3D printer directly from Creality. The device has been unusable for 9 consecutive days. All troubleshooting steps provided by support were followed multiple times (cables, heating elements, sensors, connections). Result: no solution, no replacement, no accountability. Only generic copy-paste responses. This is not a beginner issue. This is a defective product and a complete production shutdown. Buying directly from the manufacturer was supposed to mean better support. It clearly does not. I strongly advise anyone who relies on their printer to reconsider.