I have a DJI Mavic Air drone
I have a DJI Mavic Air drone, which I used for many vacations. It works very nice, you have a lot of custom controls which makes the use very easy for beginners. BUT.. in one vacation the drone suddenly moved backwards without moving any controller so that the drone collided with a tree and fell into the water. After drying it I tried to turn it on, the drone starts, gimbal is moving and you can take pictures and videos, so everything looked fine but the drone does not start because of a power consumption error. So I sent it to DJI support to get it repaired. They told me they did not look deeper why the error occured, they just say because of the contact with water it is highly a too major error and they do not repair it, they would like us to buy a complete new drone. I guess DJI never heart from eco-friendly support. Why do I need to buy a new one when nearly everything works fine? Another drone repair service told me you can simply replace the internal board and then it should work fine. Costs of the repair should be around 170€ BUT DJI wanted me to buy a new drone for 570€. This is a shame and I do not support this non existing customer support!! DJI you should do it better if you want to keep your customers.