Unexpected Charge and Difficult Cancellation Experience
On July 25, 2026, I was attempting to sign up for DramaBox, not My Drama. During the process, I was unexpectedly redirected to My Drama and my American Express card was charged. I did not knowingly intend to purchase or subscribe to My Drama. I immediately contacted My Drama and requested cancellation and a full refund. Instead of resolving the issue, customer support repeatedly requested additional information. They first requested my email address even though they were already communicating with me through that same email. After I provided it, they stated they could not locate an active subscription and then requested additional financial information, including the first 6 and last 4 digits of my bank card. Because I did not knowingly intend to subscribe to this service, I am not comfortable providing additional card information. I have already reported the transaction to American Express. The charge is currently pending, and American Express advised me that I must wait until it posts before the dispute can proceed. I also filed complaint to the BBB.