Do not order from happytoobtain.com
The company name should have given it away really… I ordered a succulent Christmas tree back in November, as a present for my Garden - loving Mother. It didn’t arrive by Christmas and each e-mail I sent was answered reassuring me that this was ‘normal’ (!) I was panicking, wondering how succulent plants would survive this extremely lengthy ‘normal’ shipping time and wanted a refund, as the Christmas present ordered with 6 weeks notice didn’t arrive by Christmas! The package finally arrived mid January containing a horrible plasticky succulent statue! A photo of the item I ordered would have been worth more! Obviously I asked for a refund, as I wouldn’t have paid 45p for this truly awful item that cost me nearly £45!! Despite the reassuring refund Policy, which states that goods can be returned if ‘you are not happy with your purchase’ their customer service team decided that as they had sent the correct item I wasn’t eligible for a refund - surprise surprise!! So in summary, unless you are looking to be conned out of your hard earned cash, DO NOT order from this company! Awful! - next stop trading standards. Update: After a few more e-mails, I have now returned the item and been refunded in full. Upgraded from 1 to 3 as a result.