I am very disappointed with support from Jounce.
I am very disappointed. I've been using Jounce as a paid Pro user since February 2023 and have found the service good overall. What is the reason then for only 2 stars? They have an automatic upgrade process that bumps your word count up based on your use. Recently I went over my 200k word monthly limit by a 3k and they bumped me up to 500k and charged me over $600 CAD without notification of any kind except from my credit company. I've tried to contact support through several channels over the last two weeks with no response. I've opened a complaint with my credit card company which is the last thing I wanted to do. I will be cancelling my account this Friday if I get no response and start legal action.