Pet Paradise
Pet Paradise - Cary, NC We took our two labs to the Cary Pet paradise location today. When we dropped them off we were told that they would be out for an hour (either pool or play yard) and then rest for an hour. By the time we got home, it was 10 AM and we immediately tuned in to their webcams. We watched all webcams diligently from 10 AM to 12:30, and almost the entire time, they were all empty. We decided to call the Cary location out of concern but no one answered the phone and we were directed to voicemail (again, frustrating). Finally, someone answered. When I asked if everything was ok because we have seen our dogs out all day, we were instructed that they were in the pool this morning. We were also told that during their "get acquaintance" visit, they were not guaranteed the four hours playtime. Were we not told this when booking the appointment. I told them that I did not want our dogs locked up all day and I would come to pick them up. Once there, the woman at the front desk told me the same story, "they were in the pool early that morning." She also told me that they were in play area 2 for three hours. We watched all webcams all morning, and I told her that was not true. (does she not realize there are cameras in all room). Once I confronted her, she then stated that the dogs are not guaranteed 3 hours of playtime. I asked which is it, they were out for 3 hours as you stated, or they were not because they weren't guaranteed the time. Caught in a lie, she then went silent and refused to acknowledge my presence. When a gentleman brought out our dogs, I asked him about the morning. He stated that the dogs were at the pool earlier, and nothing about 3 additional hours of playtime. In fact, we gave me a report card saying that our male English Lab jumped in the pool, and our female American lab waded in the pool. English labs have a double coat and they are wet for hours and hours after being in the water. In fact, when they come home from their grooming sessions he still has a wet undercoat after being blown dry. Both of our dogs and their collars were completely dry, so we suspect they lied about being in the pool as well. So, if you want a place to lock your dog up for a half-day, or day, with little to no playtime, Cary Pet Paradise has you covered. If you are like us, and you love your pets, run away as fast as you can. Also, the attitude of the staff is unbelievable. Not one person apologized. Not one person assumed responsibility for locking our dogs in cages the entire time. Instead, they lied about being in the pool and time in the playroom(s). When I said I will pick up our pets because I did not want them locked up the response was, "That's your choice, we'll see you when you get here." Folks, this is a new business to our community. But their practices, lying, lack of customer service, and apparent attitude are not acceptable. Please think twice before dropping off your pets at this establishment. Find a better way to spend your money and treat your cats and dogs. This is a big bummer. We have been seeing their ads on social media and we had high hope for Pet Paradise. Today those hopes were squashed. We will NOT be returning and I hope this review helps you make an informed decision.