Appalling and totally inept customer…
Appalling and totally inept customer service. I made a very serious complaint about the way a relief Manager behaved. This was at an Ember Inns where I used to eat at least 3 times a week and also visited with groups of friends for drinks. I was told that a response would be given within 3 days and that my complaint would be taken very seriously. 10 days later and there is still no response as apparently there Area Manager is to busy or to rude to deal with it. Honestly disgusted with the way Ember Inns has dealt with this. I have shown them considerable loyalty. But in return they have shown me none !!!