Never Travel with Redbus & Aerobus
I want to share my bad experience with REDBUS & AEROBUS. Travel from Hat Yai, Thailand to Genting Highland, Malaysia. I was in Good Morning Travel Agent (Hat Yai) at 09.30 which I should go there to get the Aerobus. The departure time is 10.00 am. You know what? The office was Closed!Also no one waited for me in front of the office! And no one can be called. That’s so chaos. So the Grab driver tried to help me to called the Travel Agent. But no one answered the phone! After that we went to Alisan Travel Agent. And we asked some help from them to contact Good Morning Agent. That was until 11 am and no called from Aerobus!!!? I was so worried because from Hat Yai to Genting Highland took 11 hours. And it is so far away. Also I worried if it is hard to find car to go upstair from TBS Malaysia to Genting. Also I travelled with many small children and old people. We are all 9 person. Can you imagine that?? That's why I bought new tickets at 10.30 am with Alisan. Still at that time no call from Aerobus either Good Morning Travel Agent!? What if you are at my position? At around 11 am an operator from Aerobus called me and asked to picked my family in Changlun, Malaysia. That was too late! I have bought 6 expensive tickets in amount of 5400 BATH. And you asked me to travelled with you?! Are you kidding me? After reach Malaysia I sent email to Redbus but they don’t want to give my money back. The total is RM 680. Until now I don’t get my Refund from them. Totally not recommended to travel with Redbus and Aerobus. Never use those company to your holiday! That's terrified!